Repair time

Problems related to residential installations.

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MsJoyful
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Repair time

Post by MsJoyful » Sun Mar 01, 2015 6:24 pm

I am a homeowner with a Carrier Infinity Heat Pump
The original compressor failed and was replaced after 2 years, now 3 years later the replacement has failed
Installer says it will take more than a week get a replacement delivered and several days to install it

The contractor is a fairly large local company.
Is this a normal amount of time now? I dont recall the last one taking more than a few days.

Freon
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- Repair time

Post by Freon » Sun Mar 01, 2015 8:00 pm

If your heat pump uses R-22 refrigerant, it might be a longer time to get the compressor since R-22 is slowly being phased out.

The repair itself should be 2 men for 4 hours

MsJoyful
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- Repair time

Post by MsJoyful » Sun Mar 01, 2015 8:43 pm

ty
have a service contract, and part is under warranty
system uses Puron 410a

Freon
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- Repair time

Post by Freon » Mon Mar 02, 2015 9:03 am

The compressor should be easy to get but not knowing where you live, delivery times can vary widely. Check the terms of your contract. Maybe there's a 'reasonable time' clause. Service contracts are not the most profitable items for a HVAC company so you may be low on their priority list. And, depending on the weather, they may be waiting (stalling) for warmer temps.

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